Frequently Asked Questions
Everything you need to know about your next adventure with Artemis Outdoor.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn apparel with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your outdoor fabrics sustainably sourced?
Yes, at Artemis Outdoor, we prioritize sustainability. Over 80% of our current collection is made from recycled polyester and organic cotton to minimize our environmental footprint.
How should I care for my waterproof gear?
To maintain the integrity of the water-resistant coating, we recommend machine washing on a cold, gentle cycle and air drying. Avoid fabric softeners and bleach.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.